At Hayal Vila Etna, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with applicable privacy laws and regulations.
1. Information We Collect: We may collect the following types of personal information:
Full name
Contact information (email address, phone number, home address)
Payment details
Government-issued identification (e.g., passport or ID)
Booking details (dates of stay, preferences, special requests)
2. How We Use Your Information: Your personal data may be used for the following purposes:
To process and manage your reservation
To communicate with you regarding your booking or stay
To fulfill legal obligations (e.g., guest registration as required by local authorities)
To improve our services and personalize your experience
To send promotional communications (only with your explicit consent)
3. Data Sharing: We do not sell, rent, or trade your personal information. However, we may share your data with:
Service providers (e.g., payment processors, IT service providers)
Government authorities, if legally required
4. Data Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined above or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.
5. Data Security: We implement appropriate technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.
6. Your Rights: You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw your consent to marketing communications
File a complaint with the relevant data protection authority
7. Cookies and Website Tracking: If you use our website, we may use cookies and similar technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.
8. Changes to This Policy: Hayal Vila Etna reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with the revised effective date.
9. Contact Us: For any questions or requests related to your personal data, please contact us at: +381 69 1976062
