This Complaints Policy outlines the terms and procedures regarding complaints, cancellations, refunds, and returns, in accordance with applicable consumer protection laws. By making a reservation or purchasing a service through our website, you agree to the following conditions.
1. Complaints Based on Product/Service Non-Conformity
In the case of inconsistencies or non-conformity related to our products or services (as defined by the Law on Consumer Protection), please contact us through the contact details provided on our website.
We are committed to addressing all written or electronic complaints:
Within the shortest possible time, and no later than 7 days from the date of complaint receipt.
You will receive a response outlining the outcome of your complaint and the steps for resolution.
The final resolution will be completed within 7 days from submission of the complaint.
2. Cancellations and Refunds
You have the right to cancel your reservation or order under clearly defined terms:
Cancellation terms, including valid reasons and timeframes, will be specified during the booking process and in your booking confirmation.
If you wish to cancel a service or reservation, please follow the cancellation instructions provided in your confirmation email or contact our support team.
Refunds, where applicable, will be processed based on the conditions agreed at the time of booking. Certain offers or discounted services may be non-refundable.
Please get contact us if you have any problem.
Contact Informations:
7/24 Help with phone call or texting using WhatsApp: +381 69 1976062
Maximum 1 day response help mail address: info@hvilaetna.com
